Privacy Policy

Last updated: 2026-05-14

Nos Animaux Éternels ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Information you provide: Your name, email address, phone number, mailing address, pet information, and any other details you share with us when contacting us, requesting services, or completing a form on our website.
  • Information collected automatically: Browser type, device information, IP address, pages visited, and time spent on our site, gathered through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our aftercare and memorial services
  • Communicate with you about appointments, services, and inquiries
  • Respond to questions, feedback, or support requests
  • Send service-related notifications and, with your consent, occasional updates
  • Comply with legal obligations and protect our legitimate business interests

How We Share Your Information

We do not sell or rent your personal information. We may share information with:

  • Trusted service providers who help us operate our business (such as payment processors, scheduling tools, and email services)
  • Veterinary partners involved in your pet's care, when relevant
  • Authorities or legal counsel, when required by law

Cookies and Tracking

Our website may use cookies and similar tools to improve your experience. You can adjust your browser settings to refuse cookies, though doing so may limit some functionality.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Your Rights

You may request to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the email address below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.